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Shipping

How we process your order??
No more guessing! Come on! Take a look at how we process your order!
Having processed more than 40,00 orders, solid experience enables us to provide you a safe, smooth and easy transaction!
Some amateur on-line shops will put your items in a thin envolope without protection. Horrible!! Conversely, we treat your valuable products carefully to avoid damage or breakage during transportation. Our well-trained operation staff will carefully pack your items with layers of bubbles and place your items in strong boxes, which strongly protect your valuable ordered items.


Step 1
Order placed

Step 2
Bubble wrapping

Step 3
Strong protection

Step 4
Pack in a box to avoid damage

Step 5
Sealed items and delivered

Step 6
Here you go!
Shipping Methods & Time
Currently, all orders will be shipped via HKPOST or DHL (RU BR via HKpost or EMS).
Order Processing : we send the goods about 2-7 workdays afer confirming the order.
DHL : Shipping direct from China to major destinations (Europe, US .) typically takes only 3-to-5 days (by DHL);

Shipping calculated by the system automatically,For specific Express shipping quotation, please Click here to contact us to return the overcharge and demand payment of the shortage
Shipment tracking

1. DHL: http://www.dhl.com
2. HKPOST:
http://www.HONGKONGPOST.com

Please note: International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient.


Refund Policy for Unsuccessful Delivery:
Refund policy is not applied at any case including items damaged, lost etc. Otherwise, insurance should be applied.
Return Policy:
If there is a factory's defect or damage due to delivery process, the Company will repair the damage for you or send you a replacement. Refund policy is not applied in this situation.
Return Parcel:
In any cases, the parcel may return to us with one of the following reasons.
  • Unclaimed (>90% ** All Parcel will be returned if they are unclaimed within 14 days upon arrival.)
  • Insufficient Address
  • Moved, Left No Address
  • Returned For Better Address
  • No Such Street or Number
  • Not Deliverable As Addressed Unable to forward
  • No Mail Receptacle
  • Vacant
  • Refused
  • Attempted - Not Known
  • Box Closed - No Order

    Disregarding any reasons, the Company will be charged the return delivery cost by our local Post Office for all undelivered or unclaimed parcels.
    The customer should be responsible for return delivery charge and re-shipment charge if parcels or goods returned "UNCLAIM" or due to address related problem.

    Vision onlineshop TIPS to prevent parcel return:

  • Ensure the parcel will be received at your given delivery address. Recipient signature is always required at reception of parcel from vision-store.
  • Please ensure the correctness and check deliberately on your shipping address before check out.
  • Provide a valid cellphone number in your profile for easy contact by local Post Office in case of any delivery problems may arise.
  • Check your local Post Office website frequently with our delivery tracking number provided, for your parcel arrival status.
  • Go to your nearest Post Office to check your parcel arrival status with delivery tracking number if no delivery within stipulated period.
  • If you are planning to move in the very near future, do not order anything on-line until you have settled in your new address.
  • TIPS: If the place of receipt goods is the remote areas, the freight need increase US$28. The place can be searched in th DHL website link: http://remoteareas.dhl.com/jsp/first_main.jsp 

    Shipping to All country via HK registered air mail

    you can choose HK registered air mail. lower cost.

    Countryshipping time
    Asia3-17days
    UK、Ireland3-20days
    US、CA、AU5-22days
    Spain、Greece、DE etc7-24days
    FR、IT etc7-31days

    CA, https://obc.canadapost.ca/emo/basicPin.do?language=en

    Ireland,http://track.anpost.ie/track.html

    Korea,http://service.epost.go.kr/iservice/ems/ems_eng.jsp

    Malta,http://trackandtrace.maltapost.com/TrackAndTrace.asp

    New zealand,http://www.nzpost.co.nz/Cultures/en-NZ/OnlineTools/TrackAndTrace/

    Portugal,http://www2.ctt.pt/feapl/jsp/pesqobjectos/public/pesqobjectosform.jsf?lang=01

    Qatar,http://www.imolink.net/qpost/ttchmail/tracktrace.htm

    Singapore,http://www.singpost.com/ra/ra_article_status.asp

    Taiwan,http://postserv.post.gov.tw/WebMailNslookup/ChII_CertifiedMail.html

    US,http://www.usps.com/shipping/trackandconfirm.htm

    Spain,http://www.correos.es/ENG/13-MenuRec2/01-MenuRec21/2010_c1-LocalizadorE.asp

    Norway,http://www.posten.no/en/

    DK,http://www.postdanmark.dk/tracktrace/indexUK.jsp

    AU,http://www.auspost.com.au/

    TR,http://www.ptt.gov.tr/en/interaktif/kayitliposta-yd.php

    Vr-store ships your package DDU, duties and taxes unpaid, and does not collect VAT, duties and/or taxes and cannot predict what your particular charges may be. For more information regarding your country's custom policies please contact your local customs office.
    DHL's  local country affiliates or other will charge the recipient all applicable duty, taxes, and/or brokerage fees C.O.D. in the local currency at the time of delivery. All taxes, duties and customs fees are the responsibility of the recipient of the package. Your local post office or carrier can give you information on the method of payment accepted for the duties, taxes and other fees collected upon delivery.